Shipping & Returns
RETAIL ORDERS ONLY ***
How long does delivery take?
It can be difficult to determine how long it might take to deliver your package. Unless specified otherwise all our orders are dispatched with standard delivery through Australia Post. If you’re too excited and just can’t wait to get into your Swanky Socks we do offer an express delivery option.
For our friends across the Tasman, in New Zealand, we have an estimated 4-10 business days turnaround after dispatch and an estimated 6-10 business day turnaround for the rest of the world.
We would also recommend checking if there are any delivery delays in your location here.
Due to the COVID-19 pandemic, Australia Post is subject to delays so this time might be a little longer (hopefully not). We would recommend checking out if there are any delays in your location here.
How can I track my order?
We can’t have odd socks running around unchecked! So when your order has been dispatched we will send you an email with any tracking information we have!
If your order is taking an unusually long time to arrive we recommend you check if there are any delivery delays in your location here.
What do I do if my order hasn’t arrived?
Everyone hates losing a sock, so when your order is dispatched we will send you an email letting you know any tracking information we have and you can use that to check where it is.
If you haven’t received this email then it is most likely that your order hasn’t been despatched yet. But don’t worry, we’re on it! In periods of unusually high demand, it may take a few days for your order to be dispatched. You can always check the dispatch date on the product page, sometimes if an item is in high demand there may be a slight delay on despatch.
If your order is taking an unusually long time to arrive we recommend you check if there are any delivery delays in your location here and checking the tracking information via your tracking email.
If this doesn’t put you at ease don’t get your socks in a twist! Contact one of our team and we would be happy to help.
What Happens If My Socks Get Lost In Transit.
If your socks get lost in transit, don’t worry; we have a process in place to find your missing socks. In the unlikely event that your socks go missing in transit, we will launch an investigation with Australia Post to find your missing socks.
If you have been advised by Australia Post your socks are missing or if you haven't received your socks within 21 days since your order was dispatched, please don’t hesitate to contact us at firstname.lastname@example.org.
* If your socks are unable to be found during this investigation, we will offer a refund once Australia Post has listed your package as officially lost and they have refunded the value of your order in full back to us. This process can be timely, but we are doing everything in our power to ensure this problem is solved.
Where do you ship to?
We want everyone across the world to experience what we believe to be the most superior socks on the market. As long as there are no mailing restrictions to your country we will endeavour to deliver as far and wide as possible.
Due to the COVID-19 pandemic, we are subject to a few mailing restrictions to some countries. Before placing your order we would suggest that you check out any mailing restrictions here.
How much does shipping cost?
Great news! All orders over AU$70 include free standard shipping! Otherwise, shipping costs will vary depending on your location:
New Zealand: AU$12
Rest of the World: AU$15
Unless specified otherwise, all orders are despatched via standard Australia Post shipping methods.